Event placements — refund policy

Applies to paid event placements submitted via partners.froz-app.com by verified Froz Partners (“you”, “Partner”). Does not apply to the Froz mobile app, community-created meetups, or free editorial content.

Policy summary

1. Before your submission is approved

You are not charged when you submit. Froz authorizes your card for the placement fee but does not capture funds. The authorization is released automatically if:

• Froz rejects your submission.
• You withdraw your submission before approval.
• Seven (7) days pass without action on our side.

Holds typically clear from your statement within 1–5 business days.

2. After your submission is approved

2.1 Partner-initiated cancellation

Your placement is a fixed run of featured exposure, priced by tier and length. A cancellation refund is measured against that run, not the date of your event. A placement that has already run is delivered, even if your event itself is still upcoming.

• Before your placement goes live: full refund to original payment method.
• Within 24 hours after your placement goes live: full refund. A short grace window in case you change your mind right after launch.
• Mid-run, after the grace window: a prorated refund for the part of your run not yet delivered. The portion already delivered is not refundable, because the exposure was provided and the slot was held for you.
• After your placement run has ended: no refund. The placement was delivered in full.

Cancellations are processed in your partner dashboard, which applies this policy automatically and issues any refund to your original payment method. The dashboard is authoritative.

2.2 Froz-initiated cancellation or non-delivery

If Froz cancels your event after approval (policy violation discovered post-approval, operational failure, legal / compliance constraint), or if we fail to deliver part of the placement you paid for (extended platform outage, we remove the listing):

• Full refund to original payment method regardless of timing, or a prorated refund for the undelivered part where only part of the run was affected.
• Email notification with the reason.
• Where the cancellation is operational, credit toward a future placement may be offered.

2.3 Partial refunds

Mid-run partner cancellations are prorated automatically, as described in §2.1. Froz may also issue a discretionary partial refund when a placement was partially delivered because of a material quality issue or a platform outage on our side. Refunds are issued to your original payment method.

3. Refund processing time

All refunds are issued to the original payment method only. We do not issue refunds via check, gift card, account credit (except where explicitly offered under §2.2), or to a different card.

Refunds typically take 5–10 business days to post, longer for international cards.

4. Chargebacks and disputes

If you are considering disputing a charge via your bank, contact us first at support@froz-app.com. Chargebacks harm our merchant account and may result in Partner account suspension. We usually resolve disputes within one business day.

5. Non-refundable situations

• The portion of a placement run that has already been delivered.
• User-side attendance or conversion outcomes.
• Content moderation issues caused by the partner.
• Material changes to the event after approval.

6. Dispute resolution

Any dispute not resolved via support@froz-app.com within 30 days will be handled per the dispute resolution clauses in Froz’s Terms of Service. Governing law: the State of New Jersey, USA.

7. Changes to this policy

Material changes will be announced via email at least 30 days before taking effect. Events approved before a change are governed by the policy in effect at the time of approval.

8. Contact + legal address

Billing / refund questions: support@froz-app.com.