Terms of Service for Froz™

You must meet the minimum age requirement for your country to use Froz. Minimum Age by Country: • United States: 13 years old • Canada: 14 years old • Other countries: 13 years old (or higher if required by local law) During registration, you are required to provide your date of birth and country. If you provide false age or country information, your account may be terminated. By using Froz, you represent and warrant that you meet the age eligibility requirements for your country and that all information you provide is accurate.

You are responsible for maintaining the security of your account. • Keep your password confidential and do not share it with others. • You are responsible for all activity that occurs under your account. • Notify us immediately at support@froz-app.com if you suspect unauthorized access. • We are not liable for losses caused by unauthorized use of your account. We reserve the right to disable accounts that we believe have been compromised.

You agree to use Froz responsibly and not engage in: • Unlawful, harmful, threatening, abusive, or harassing behavior. • Posting false, misleading, or deceptive content. • Impersonating others or misrepresenting your identity. • Spamming, phishing, or distributing malware. • Harassment, bullying, or discrimination against other users. • Attempting to hack, reverse-engineer, or exploit the app. • Circumventing security measures or access controls. • Scraping data or using automated tools without permission. You are responsible for all content you post, including its accuracy and compliance with applicable laws.

Froz provides messaging features including text and voice memos. When using these features: • Do not send unsolicited, abusive, or harassing messages. • Do not share illegal content, explicit material, or spam. • Respect other users' boundaries and privacy. • Report inappropriate messages using the in-app reporting feature. Voice Memos: • Voice memos require microphone permission, which you can grant or revoke at any time. • Voice memos are uploaded to our servers and delivered to the recipient(s) in the conversation. • You are responsible for the content of your voice memos. We may take action against users who violate these guidelines, including suspending or terminating accounts.

Froz enables users to organize and join community meetups, including local and international meetups. IMPORTANT: • Meetups are organized by users, not by Froz. • You participate in meetups entirely at your own risk. • Froz is NOT responsible for the conduct of other users at meetups. • Froz is NOT liable for any injuries, accidents, theft, or damages occurring at meetups. • Always meet in public places and inform someone of your plans. • Use your own judgment about safety and trust your instincts. • Report suspicious or dangerous behavior immediately. International/Global Meetups: When participating in meetups in other countries, you are solely responsible for compliance with local laws, visa requirements, travel safety, and any associated risks. Froz provides no travel advice, insurance, or assistance for international meetups. By using the meetup feature, you acknowledge these risks and agree that Froz bears no responsibility for in-person interactions.

Froz offers optional GPS-based ski/snowboard tracking and crew features. Ski Tracking: • Location tracking is disabled by default and requires your explicit consent. • You control when tracking is active. • Tracked data is used to record your skiing activity and generate statistics. Crew Position Streaming: • If you join a crew and enable position streaming, your real-time location, speed, and heading are visible to other crew members on the map. • If you grant background location permission, your position may be shared with crew members even when the app is closed. • Background location requires a separate permission grant on your device. • You can stop streaming or disable background location at any time. • Froz is NOT responsible for any consequences of sharing your location with crew members. Position Accuracy & Reliability: • Crew member positions displayed in the App may be delayed, stale, or inaccurate due to factors including but not limited to: poor cellular or GPS signal, areas with limited connectivity, device battery state, terrain interference, weather conditions, or server delays. • A crew member's displayed position may reflect their last known location, which could be minutes or hours old and may not represent where they actually are. • Froz does NOT guarantee that crew positions are current, accurate, or available at all times. Position updates depend on device connectivity and GPS availability, which can be unreliable in mountain environments. • Froz is NOT liable for any injuries, damages, losses, or consequences resulting from inaccurate, delayed, stale, or unavailable position data. NOT A SAFETY OR EMERGENCY TOOL: • Froz is NOT a safety device, rescue tool, or emergency locator. Do NOT use crew position data to locate someone in an emergency or make safety-critical decisions. • In any emergency, contact ski patrol or call emergency services (911) immediately. Do not rely on this App. • Froz is NOT a substitute for communication with your crew. Always establish meeting points and check in with your group directly. Crew Discovery & Membership: • Public crews are discoverable by other users. Your crew membership, username, profile picture, and activity stats may be visible to other crew members. • Other crew members can see whether you are currently on the mountain and at which resort, if you are actively streaming. • Be aware of your surroundings when using tracking features. • Froz is not responsible for accidents that occur while using tracking or location features. Always prioritize your safety over app usage while skiing or snowboarding.

Your privacy is important to us. • We do not sell, rent, or trade your personal data. • Data collection is limited to what's necessary for app functionality. • You can request deletion of your account and data at any time. • We use analytics to improve the app experience. For complete details, please review our Privacy Policy.

The Froz app, logo, brand, and related content are owned by Froz and protected by intellectual property laws. User Content: • You retain ownership of content you post (photos, comments, voice memos, etc.). • By posting, you grant Froz a non-exclusive, royalty-free, worldwide license to use, display, and distribute your content within the app. • You may delete your content at any time. • We may remove content that violates these Terms. You may not copy, modify, or distribute Froz's proprietary content without permission.

Froz uses proprietary technology: GPS Tracking: • Our ski/snowboard tracking system uses proprietary algorithms to calculate speed, elevation, distance, and run statistics. • Tracking results are provided "as is" and may not be 100% accurate due to GPS limitations, terrain, weather, or device factors. • Froz is not liable for inaccuracies in tracking data. Resort Rankings: • Our resort ranking system uses proprietary algorithms incorporating user ratings and other factors. • Rankings are for informational purposes only and do not constitute endorsements. Snow Quality Index (SQI): • Our Snow Quality Index uses proprietary algorithms to score snow conditions based on weather data. • SQI scores, descriptions, and recommendations are generated algorithmically and are for informational purposes only. • SQI should not be relied upon for safety decisions. Actual conditions may vary. Weather Information: • Weather data is sourced from third-party providers and processed using our own algorithms. • Weather titles, descriptions, and "best day" recommendations are algorithmic suggestions, not guarantees. • Froz is NOT responsible for weather forecast accuracy or decisions made based on weather information. • Always check official resort communications and local conditions before skiing. Prohibited Activities: • You may not reverse-engineer, decompile, or attempt to discover the source code or algorithms. • You may not scrape, copy, or extract ranking data, SQI calculations, or tracking data. • You may not create derivative works based on our proprietary technology. • You may not use automated tools to interact with our systems. Violation of this section may result in account termination.

We use automated tools to help maintain a safe community. Automated Content Screening: • Profile photos are automatically screened for prohibited content (adult, explicit, violent, or inappropriate material) using automated image analysis. • Content that fails automated screening will be rejected. Rate Limiting: • Repeated attempts to upload prohibited content may result in temporary restrictions on your account. User Reporting: • Users can report inappropriate content or behavior using in-app tools. • We may remove content or suspend accounts at our discretion. • Repeated violations may result in permanent account termination. We are not obligated to monitor all content but reserve the right to remove content that violates these Terms.

We may suspend or terminate your account if: • You violate these Terms of Service. • You provide false information during registration (including age). • You engage in harmful, abusive, or illegal behavior. • Your account poses a security risk. • We receive valid legal requests requiring account action. • We discontinue the service (with notice). You may delete your account at any time through Settings. Upon termination, your data will be handled according to our Privacy Policy.

Leaderboards are for entertainment and community engagement only. • Rankings are determined by app activity (check-ins, resorts visited, etc.). • Froz reserves the right to adjust ranking algorithms. • Froz is not liable for disputes over scores or rankings. • Attempting to manipulate rankings may result in account termination.

Froz features community-driven live reports where users share real-time conditions at resorts. Submitting Live Reports: • Live reports reflect your personal observations at the time of submission. • You are responsible for the accuracy and truthfulness of your reports. • Do not submit false, misleading, or malicious reports. • Reports may be upvoted or downvoted by the community. Disclaimers: • Live reports are user-generated and NOT verified by Froz. • Conditions can change rapidly - reports may be outdated. • Never rely solely on live reports for safety decisions. • Froz is NOT liable for decisions made based on live reports. Froz may remove reports that violate these Terms. Repeated submission of false reports may result in account termination.

Froz allows users to rate and review ski resorts/mountains, post comments, and contribute to Mountain DNA tags. By submitting content, you agree: User Responsibility: • Your ratings, reviews, and comments represent your personal opinions and experiences. • You are solely responsible for the content of your submissions. • You will not submit false, misleading, defamatory, or malicious content. • You will not accept compensation to influence your ratings, comments, or tags. Resort Comments: • Comments are public and visible to all users. • Do not post spam, harassment, illegal content, or personal attacks. • Froz may remove comments that violate these Terms. Mountain DNA (Community Tags): • Mountain DNA tags are community-driven and represent aggregated user opinions. • Tags are subjective and Froz does NOT verify or guarantee their accuracy. • NEVER rely on Mountain DNA tags for safety decisions or skill-level assessments. • Froz is NOT liable for injuries or accidents resulting from reliance on Mountain DNA tags. Froz's Role: • Froz does NOT endorse, verify, or guarantee the accuracy of user-submitted content. • Froz is a neutral platform for user opinions. By submitting a rating, review, comment, or tag, you grant Froz a perpetual, royalty-free license to display and use your submission within the App.

Froz displays information about ski resorts collected from various sources. • Resort information (elevation, trails, lifts, acres, amenities, etc.) is compiled from public sources and third-party databases. • We do NOT guarantee the completeness, accuracy, or currentness of any resort information. • Data may be outdated, incorrect, or differ from actual resort conditions. • ALWAYS verify resort information directly with the resort before making travel plans. • Froz is NOT liable for any losses or inconveniences resulting from inaccurate resort information. If you discover inaccurate information, please report it to support@froz-app.com.

Froz may feature curated lists and recommendations for resorts, gear, après spots, events, and other skiing/snowboarding-related content. Editorial & Curated Content: • Featured lists are curated by Froz based on our own editorial judgment. • Froz may feature any publicly available resort, brand, product, business, event, or service without their solicitation, approval, or partnership. • Inclusion in a featured list does NOT imply endorsement by the featured entity of Froz, partnership between Froz and the featured entity, or any warranty or guarantee of quality by Froz. • Featured content represents Froz's opinions and editorial selections. Opinions expressed are not professional advice. Sponsored Content: • Featured lists may include paid sponsor placements alongside editorial selections. • Paid or sponsored items are indicated with a "Sponsored" label or similar designation. • Items without a "Sponsored" label are editorial selections curated by Froz at no cost to the featured entity. • Froz may receive compensation for featuring certain products, services, or businesses. No Liability for Third Parties: • Froz does NOT sell products or services directly. Any transactions are between you and the third-party provider. • Froz makes NO representations or warranties about the quality, safety, legality, availability, or accuracy of any featured product, service, business, or event. • Froz is NOT liable for any injuries, damages, losses, or dissatisfaction arising from your use of, visit to, or purchase from any featured entity. • Featured businesses may change hours, close, relocate, or discontinue products without notice. Froz is not responsible for outdated listings. • You assume all risk when interacting with or purchasing from featured third parties. All product names, logos, and brands mentioned are property of their respective owners. Use of these names is for identification purposes only. For Businesses & Brands: • If you represent a business or brand and wish to be featured, have information corrected, or inquire about sponsored placements, contact support@froz-app.com. • Businesses may not demand removal from editorially-curated lists for non-defamatory content.

FROZ IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. • We do not guarantee uninterrupted or error-free service. • We make no warranties regarding accuracy, reliability, or availability. • We are not responsible for injuries, accidents, or damages during skiing, snowboarding, or related activities. • We are not responsible for the actions of other users. • App features and content may change without notice. YOU USE FROZ AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMITTED BY LAW: • Froz and its operators shall not be liable for indirect, incidental, special, consequential, or punitive damages. • We are not liable for loss of data, profits, or goodwill. • We are not liable for any injuries or damages from skiing/snowboarding activities. • We are not liable for actions of other users, including at meetups. • Our total liability shall not exceed the amount you paid (if any) to use Froz in the past 12 months, or $100, whichever is less.

You agree to indemnify, defend, and hold harmless Froz, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: • Your use of the app. • Your violation of these Terms. • Your violation of any third-party rights. • Content you post or share. • Your participation in meetups or interactions with other users.

PLEASE READ THIS SECTION CAREFULLY. For United States Users: You agree that any dispute arising from these Terms or your use of Froz will be resolved through binding arbitration rather than in court, except for claims that may be brought in small claims court. • Arbitration will be conducted by a neutral arbitrator under the rules of the American Arbitration Association. • Arbitration will take place in California, USA, or remotely. • Each party bears their own costs, with arbitration fees split equally. • The arbitrator's decision is final and binding. CLASS ACTION WAIVER (U.S. Users): You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration. You may opt out of arbitration by emailing support@froz-app.com within 30 days of creating your account. For Canadian Users: This arbitration clause applies to the extent permitted by applicable Canadian law. Provincial consumer protection legislation may provide you with additional rights that cannot be waived. • In provinces where consumer protection laws prohibit mandatory arbitration (such as Quebec), you retain the right to bring claims in court. • Nothing in these Terms limits your rights under applicable Canadian consumer protection legislation.

We may update these Terms at any time. • Material changes will be communicated via the app or email. • The "Last Updated" date will reflect changes. • Continued use after changes means you accept the updated Terms. • If you disagree with changes, you should stop using Froz and delete your account.

For United States Users: These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles. For Canadian Users: These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, except where superseded by mandatory provincial consumer protection laws. If you reside in Quebec, the laws of Quebec apply to the extent required by Quebec consumer protection legislation. • You may bring proceedings in the courts of your province of residence. • Mandatory consumer protection laws of your province of residence will apply to the extent they provide greater protection than these Terms.

This section applies to users accessing Froz from Canada. Minimum Age: Users in Canada must be at least 14 years old to use Froz. Consumer Protection: These Terms are subject to applicable Canadian federal and provincial consumer protection legislation. Nothing in these Terms is intended to exclude or modify rights you may have under consumer protection laws that cannot be modified by agreement. Language: You have expressly requested that these Terms and all related documents be drawn up in English. Vous avez expressément demandé que ces conditions et tous les documents connexes soient rédigés en anglais. Privacy: Your personal information is handled in accordance with our Privacy Policy and applicable Canadian privacy legislation. Electronic Communications: By using Froz, you consent to receiving electronic communications from us in accordance with Canada's Anti-Spam Legislation (CASL). You may withdraw consent at any time. Complaints: Canadian users may file complaints regarding privacy matters with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or with their provincial privacy commissioner.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Froz regarding your use of the App. These Terms supersede any prior agreements or understandings. Any failure by Froz to enforce a right or provision does not waive that right.

If you have questions about these Terms, contact us at: Froz Email: support@froz-app.com