Privacy Policy for Froz™

We collect information necessary to operate the App and improve your experience: • Account Information: Name, email, username, password, date of birth, country, and profile details you provide during registration. • Age Verification: We collect your date of birth and country during registration to verify you meet the minimum age requirement for your jurisdiction. Minimum ages vary by country (e.g., 13 in the United States, 14 in Canada). Users who do not meet the minimum age for their country are not permitted to use Froz. • Location Data: With your permission, we collect precise GPS location data to enable ski tracking and crew features. Location tracking only occurs when you explicitly enable it. If you grant background location permission for crew features, we may collect your location while the app is in the background. You can disable location tracking at any time in your device settings. • Microphone & Audio Data: With your permission, we access your device microphone to record voice memos for messaging. Voice memo audio files are uploaded to our servers and stored with your messages. You can revoke microphone access at any time in your device settings. • Activity Data: Resorts visited, check-ins, ski/snowboard tracks, meetups, rankings, leaderboard participation, resort ratings/reviews you submit, live condition reports, Mountain DNA tag contributions, and resort comments. • Device Information: Device type, operating system, app version, and unique device identifiers for analytics purposes. • Usage Information: How you interact with the App, including pages visited, features used, session duration, and app performance data. • Push Notification Tokens: If you enable notifications, we collect device tokens to send you updates about meetups, messages, and app activity. • Optional Content: Photos, voice memos, comments, messages, or posts you choose to share. • Content Moderation Data: When you upload profile photos, we process them through automated content moderation to detect prohibited content. We track failed upload attempts to prevent abuse. We do not collect sensitive information such as payment data, government identifiers, or health information.

We use your information to: • Operate and improve the App. • Enable ski/snowboard tracking when you activate this feature. • Calculate and display resort rankings and leaderboards. • Display your activity and statistics. • Send push notifications about meetups, messages, and relevant activity (if enabled). • Personalize your experience and show relevant content based on your country/region. • Analyze app usage to improve features and performance. • Provide customer support. • Maintain app security and prevent abuse. • Verify user age eligibility. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We use third-party services to operate the App: • Firebase (Google): Authentication, database storage, cloud storage, and crash reporting. • Google Analytics: We use Google Analytics to collect anonymized usage data, including app interactions, screen views, and engagement metrics. Google may use this data as described in their privacy policy. • Google Cloud Vision API: We use Google Cloud Vision's SafeSearch feature to automatically screen user-uploaded profile photos for prohibited content. Images are sent to Google's servers for analysis at the time of upload. Google processes this data according to their Cloud Data Processing terms. • Open-Meteo API: We use Open-Meteo to obtain weather forecast data, which we process using our own algorithms to generate Snow Quality Index (SQI) scores, weather summaries, and recommendations. Open-Meteo provides raw weather data only; all SQI calculations and generated content are created by Froz. • MapTiler: We use MapTiler to provide map tiles and terrain data for resort maps. When you view maps in the App, MapTiler receives tile requests which may indicate the geographic area you are viewing. MapTiler processes this data according to their privacy policy. • Expo: App development and update delivery platform. We may share data in these cases: • With the service providers listed above who help us run the App. • For legal compliance if required by law or to respond to valid legal requests. • To protect the rights, safety, or property of Froz, our users, or the public. • With your consent if you explicitly agree to share information. Sponsored content may appear in the App, but sponsors do not have access to your personal data unless you explicitly interact with their content. Featured Lists & Recommendations: • Froz may display curated featured lists for gear, après, events, resorts, and other content. • Featured lists may include editorial selections and paid partner placements. • Paid placements are indicated with a "Sponsored" label or similar designation. • With your permission, we may use your location to show locally-relevant featured content. • Featured brands and businesses do not receive your personal data unless you choose to interact with them.

Froz offers optional GPS-based features that use your device's location. Ski/Snowboard Tracking: • Location tracking is OFF by default and only activates when you explicitly enable it. • When enabled, we collect precise location data (coordinates, altitude, speed) to record your ski runs and generate statistics. • You can disable location tracking at any time through the App or your device settings. Background Location & Crew Position Streaming: • If you join a crew and enable background location, Froz may collect your location while the app is closed or not in use. • Background location requires a separate permission grant ("Always Allow" on iOS, "Allow all the time" on Android). • When crew position streaming is active, your real-time location, speed, and heading are shared with members of your crew so they can see you on the map. • Your username and profile picture are displayed alongside your location to crew members. • Crew position streaming only operates within ski resort areas. • Crew positions may be delayed, stale, or unavailable due to connectivity, GPS signal, terrain, or device factors. Displayed positions may not reflect a crew member's current location. • You can stop sharing your position or disable background location at any time. • Location data is stored securely and associated with your account. • We do not share your precise location with users outside your crew without your consent. • We do not sell location data to third parties.

With your express permission, we send push notifications and electronic messages for: • Meetup invitations and updates • New messages from other users • Activity on your posts or profile • App updates and announcements You can disable notifications at any time: • Through your device settings • Within the App notification preferences • By contacting support@froz-app.com Canadian users: In accordance with Canada's Anti-Spam Legislation (CASL), we obtain your express consent before sending commercial electronic messages. You may withdraw consent at any time.

We take reasonable measures to protect your data, including: • Encryption of data in transit (TLS/SSL) • Secure cloud infrastructure provided by Google Cloud Platform No system is 100% secure, and we cannot guarantee absolute protection. You are responsible for maintaining the security of your account credentials.

We retain your data for as long as your account is active. • Account and activity data is retained until you delete your account or specific content. • Analytics data is retained in anonymized form. If you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law.

Depending on your location, you may have the following rights: • Access: Request a copy of the data we hold about you. • Correction: Request correction of inaccurate data. • Deletion: Request deletion of your data. • Portability: Request a copy of your data in a portable format. • Opt-out: Disable location tracking, notifications, or analytics. • Withdraw Consent: Withdraw consent for data processing at any time. California Residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt-out of any sale of personal information. We do not sell personal information. Canadian Residents (PIPEDA): You have rights under the Personal Information Protection and Electronic Documents Act, including the right to access your personal information, request corrections, and withdraw consent. You may file a complaint with the Office of the Privacy Commissioner of Canada. Quebec Residents: Under Quebec's Law 25, you have additional rights including privacy by default and the right to data portability. Users in Canada must be at least 14 years old to use Froz. EU/EEA Residents (GDPR): You have rights under the General Data Protection Regulation including access, rectification, erasure, and data portability. To exercise these rights, contact us at support@froz-app.com.

Froz enforces age restrictions based on your country of residence. Minimum Age Requirements: • United States: 13 years old • Canada: 14 years old • Other countries: 13 years old (or higher if required by local law) We collect your date of birth and country during registration. Users who do not meet the minimum age for their selected country are prevented from creating an account. If you believe a minor who does not meet the age requirements has created an account, please contact us at support@froz-app.com.

Froz is operated from the United States. Your information may be transferred to and processed in the United States. • Data protection laws in the United States may differ from those in your country. • By using Froz, you consent to the transfer of your information to the United States. • We use encryption and secure cloud infrastructure to protect your data during international transfers.

We use analytics tools to understand how users interact with Froz: • Google Analytics collects anonymized usage data, device information, and engagement metrics. • We use device identifiers for analytics and to prevent fraud. • We do not use cookies in the traditional web sense, but mobile SDKs may store local data on your device. You can limit analytics collection by adjusting your device's privacy settings (e.g., "Limit Ad Tracking" on iOS or "Opt out of Ads Personalization" on Android).

We may update this Privacy Policy from time to time. When we make material changes: • We will update the "Last Updated" date at the top of this policy. • For significant changes, we may notify you via the App or email. • Continued use of Froz after changes means you accept the updated policy. We encourage you to review this policy periodically.

In the event of a data breach that affects your personal information, we will notify affected users and relevant regulatory authorities as required by applicable law.

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: Froz Email: support@froz-app.com Canadian Users: You may also file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca. Quebec Users: You may contact the Commission d'accès à l'information du Québec at www.cai.gouv.qc.ca.